Privacy Policy

Last updated:September 2025

Introduction

Welcome to Dromos11.

We help businesses monitor and understand how AI engines (such as ChatGPT, Claude, Gemini, and others) perceive and present their brand. Your privacy is fundamental to how we operate, and this Privacy Policy explains how we collect, use, and protect your personal information.

Who We Are

Dromos 11
Email: ariel@dromos11.com
Website: www.dromos11.ai
Full contact details available upon request.

We are the data controller for the personal information we collect about you.

Information We Collect

Information You Provide Directly

Contact details (name, email address)
Company information (company name, role, industry)
Demo requests and scheduling preferences
Communications you send us (support requests, feedback, inquiries)
Account credentials and profile information (when you create an account)

Information We Collect Automatically

Technical data: IP address, browser type and version, operating system, device information
Usage data: Pages visited, time spent on site, click-through rates, referral sources
Analytics data: How you interact with our services and website performance metrics

Cookies and Tracking Technologies

We use essential cookies (necessary for site functionality) and optional cookies for analytics and performance improvement. You can manage cookie preferences through your browser settings or our cookie preference center.

How We Use Your Information

We process your personal information for these purposes:

Service Delivery (Legal basis: Contract performance)

Providing our AI monitoring and brand analysis services
Managing your account and processing payments
Providing customer support and technical assistance

Business Operations (Legal basis: Legitimate interests)

Improving our services and developing new features
Analyzing usage patterns and service performance
Communicating service updates and relevant industry insights

Legal Compliance (Legal basis: Legal obligation)

Complying with applicable laws and regulations
Responding to legal requests and preventing fraud

Marketing (Legal basis: Consent or legitimate interests where applicable)

Sending newsletters and product updates (with your consent)
Sharing relevant industry insights and best practices

You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in these limited circumstances:

Service Providers: Trusted third-party vendors who help us operate our business (hosting, analytics, email services, payment processing). These providers are contractually bound to protect your information.

Legal Requirements: When required by law, legal process, or to protect our rights and safety or that of others.

Business Transfers: In connection with a merger, acquisition, or sale of assets. You would be notified of any such change.

With Your Consent: Any other sharing with your explicit permission.

International Data Transfers

Our services may involve transferring your data to countries outside your region. When we do this, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions where applicable
Other legally recognized transfer mechanisms

Your Privacy Rights

Depending on your location, you may have the following rights:

For All Users:

Access: Request information about the data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal requirements)

For EU/UK Residents (GDPR/UK GDPR):

Portability: Receive your data in a portable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests
Withdraw consent: For processing based on your consent

For California Residents (CCPA):

Know what personal information we collect and how it's used
Delete personal information (with certain exceptions)
Opt out of sale (though we don't sell personal information)
Non-discrimination for exercising your rights

To exercise any of these rights, contact us at [Insert Contact Email]. We'll respond within the timeframes required by applicable law.

Data Security and Retention

Security: We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, and regular security assessments. However, no system is 100% secure.

Retention: We retain personal information for as long as necessary to:

Provide our services (typically for the duration of your account plus 3 years)
Comply with legal obligations (up to 7 years for financial records)
Resolve disputes and enforce agreements

We regularly review and delete information that's no longer needed.

Cookies and Analytics

We use cookies and similar technologies for:

Essential cookies: Required for basic site functionality
Analytics cookies: To understand how you use our site (using services like Google Analytics)
Performance cookies: To improve site speed and user experience

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

For detailed information about our cookie practices, see our separate Cookie Policy.

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with external services. We're not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our services are not intended for children under 16. We don't knowingly collect personal information from children under 16. If you believe we've inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We'll notify you of significant changes by:

Posting the updated policy on our website with a new "Last updated" date
Sending an email notification for material changes (if you've provided your email)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our privacy practices:

Email: ariel@dromos11.com
Response Time: We aim to respond to privacy inquiries within 5 business days

If you're not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

This privacy policy is designed to be comprehensive while remaining accessible. For specific legal advice regarding your particular situation or jurisdiction, please consult with a qualified attorney.